• 0 Posts
  • 15 Comments
Joined 3 years ago
cake
Cake day: June 15th, 2023

help-circle
  • This is interesting as every call center I have worked or been involved with has always had metrics of hold times and a whole group of managers doing call forecasting and manipulating schedules to ensure a target of average hold times, average handle times, and average not ready states for their workers. I feel like HP is taking heat for something that every single company is guilty of. All companies want to encourage self-service, to the point of eliminating tools for agents to assist the customer, forcing them to refer the customer back to the app or website to complete transactions. Callcenter workers are a constant cost center and companies are trying anything to avoid paying.











  • Just got back from Alaska, my 2nd kid was born, my wife got her first job in her career field, had to vacate a house that I was rent to own due to a busted foundation and being at the bottom of the hill so got super flooded and found black mold in the basement. Played a crap ton of halo 3. Started work at a NOC after completing my associates. Wasn’t a terrible year just a couple snags. I think my wife became disabled from her maladies at the end of this year as well. Things got pretty scary in the following year for us.





  • Hey all, I’ve been slowly building services on my server over many many years, starting with running a minecraft ftb server, to where I am now, which is 1 primary system(providing the network filesystem) and 2 auxiliary minipc systems my brother in law recently donated. I moved from Docker to Docker Swarm after getting those MiniPC’s and enjoying the added compute. Currently my swarm is running:

    • PiHole x2 - AdBlocking and Local DNS Management
    • Wg-easy - for Wireguard VPN Management
    • nginx - for reverse proxy servicing
    • authentik - for Authentication and SSO
    • Duplicati - for cloud backups(pointing at backblaze buckets)
    • Guacamole - for RDP services
    • Grafana+Prometheus+Node-Exporter+Cadvisor+AlertManager - for aggregation and system monitoring
    • Gatus - single pane of glass monitoring of services(might remove it now that I’ve started using Grafana)
    • diun - monitoring docker image versions and notification
    • Bookstack - Personal Knowledge Base system
    • Linkwarden - Collaborative Link Sharing and archiving
    • Fasten Health - Local Health Records Storage
    • SnipeIT - personal asset management
    • Affine - self hosted cloud notebook
    • Actual - Budgeting Software
    • it-tools - for swiss army knife utilities
    • kitchenowl - recipes and grocery lists
    • Reactive resume - for resume building with AI empowered editing
    • Onetimesecret - for burn after reading secret sharing(using it for distributing credentials to my family)
    • Searxng - Local Search Aggregation
    • Homarr - Personal Dashboarding
    • Home Assistant - Smart Home Management
    • N8n - Automating codeless workflows
    • Ollama and Open-WebUI - personal Agentic AI
    • AudioBookshelf - Audiobook streaming and Management
    • OwnCloud - local file sharing and storage
    • Plex - Video Streaming
    • BitMagnet - DHT network sniffer
    • syncthing - for transporting data between local and remote systems
    • the *Arrs - for acquiring content
    • Docspell - for digitizing and storing important documents
    • picsur - for local meme storage
    • Calibre+Calibre-web - for Ebook management
    • Crafty Controller - for Minecraft Server Management
    • RomM - For Emulation and ROM Management.

    As I go about my day I’m always looking for new and interesting containers to run, and then scrutinizing if they fill a need, replace an existing service with a better version of the same service, or if it’s better off not implementing, then I pull them down. this has been a great experience in devops learning and the longer I work on the server the more best practices I put in place and the more I understand why corporate clouds have some of the practices they have. I look forward to poking around in this community looking to help and to find new containers to accrete into my platform.