

Anything that had that email would’ve been from my teens to early 20’s since I ended up with a Gmail account in like the 3rd wave of beta invites. That was my grown up email, and so anything of value is there while the Hotmail only gets spam and ms updates. But can definitely appreciate sticking with 1 account, since I’ve not swapped emails since my early 20’s for the same reason you describe.





This is interesting as every call center I have worked or been involved with has always had metrics of hold times and a whole group of managers doing call forecasting and manipulating schedules to ensure a target of average hold times, average handle times, and average not ready states for their workers. I feel like HP is taking heat for something that every single company is guilty of. All companies want to encourage self-service, to the point of eliminating tools for agents to assist the customer, forcing them to refer the customer back to the app or website to complete transactions. Callcenter workers are a constant cost center and companies are trying anything to avoid paying.